I am also very pleased with the installers. They were polite, respectful, and very competent. They answered all my questions and did everything they could to make the change over easy for me.
I can highly recommend your company to anyone and am glad to serve as a reference for all of the people involved from my initial call for service to the final inspection.”Sincerely, Marietta
Last Sunday night my A/C stopped running and after calling Norris we made arrangements for them to come out the next day.
Everyone I dealt with was knowledgeable and courteous. Dave Jr. explained my options and Mike brought out a portable A/C to help keep my place a little cooler until my unit could be installed the next morning. Early the next morning two technicians arrived and by noon my new A/C was installed and my place was cool again.”Sally C.
“I am writing to commend the team of Norris Air for their excellent work at the sales and installation of our Mitsubishi Split-System. In particular, I want to mention to you the employees who gave exceptional service.
Corey Davila made a wonderful impression on my wife and me; he was knowledgeable of HVAC systems in general and knew the Mitsubishi product inside and out. He answered our questions and had brochures full of tech-specs to leave with us….a very professional presentation. His price was right also!
On the day of installation, John and Brandon arrived a little after 8AM. These two worked over 12 hours to complete the installation and left our house after 8:30 PM. They did exemplary work! Their teamwork was superb, as was their craftsmanship. They never left the job site, and given the task, took very few breaks. There was much prep work to be done; wiring in attic the entire length of the house, trench to dig to install conduit for the line-set, and conduits on the outside of the house at the breaker-box (east) and compressor/condenser (west) side of the house, and of course, the install of the fan unit inside. Tough, exhausting work on a day of 100+ degrees temperature ….I can’t complement their work highly enough!
Today, Rick arrived and installed the line-set cover that had to be ordered (original was too small). In true fashion, he arrived on time, introduced himself, as all did, and set to work. His work was also superb.
In all, your team did a fantastic job! My wife and I are very happy with our new split-system and we’re grateful for the excellent customer service we’ve received from the office personnel we spoke with on the phone to the above mentioned sales and installation technicians who have “done you proud”!”Carl and Cindy S
In today’s competitive marketplace, the one remaining way to distinguish your company from others is thru excellent customer service. Nathan intuitively understands this without spending four years obtaining a degree in Supply Chain Management.
Employees with this exemplary work ethic are a rare commodity. I truly hope Norris Air is aware of his dedication and the positive image he leaves customers with, not just cold air coming out of the vents.”Eric U.
I called her homeowner’s warranty service company and the A/C repair company couldn’t come to help her until at least Wednesday of the following week; and that was considered their emergency service!
I called Norris Air and connected with Rodney. He called me right away, explained that he had another service call in front of me. I explained our situation and he gave me some suggestions like changing the filter, etc. to see if I could solve the problem myself. Although he had several calls, he stayed in touch with me throughout the day. When he arrived around 3:00pm on Saturday, he was able to determine quickly that we needed some coolant added to our system. He did that and my sister-in-law was enjoying her A/C a little while later.
I just wanted to let you know that your service was amazing! Rodney is truly an asset to your company. He was polite, courteous, kept everything clean, and was able to resolve our issue quickly and efficiently.
In a time when “service” doesn’t mean what it used to, your company provided exceptional service.
Thank you!”Bill P.
“I called Norris Air again because I had such a positive experience upon their visit five years ago to repair my “dead” air conditioner. I was told the compressor needed replacement. It was just a few days out of the guarantee period and I could see me incurring a huge expense. The repairman called the owner and he/she said they’d treat the repair as if it was still under warranty. All I had to pay was the cost of the service call. Needless to say, I was most impressed with their honesty and integrity!
Wednesday, May 28, I was working around the a/c unit and heard a horrible screeching sound coming from the fan area. I figured, duh, something was going wrong with my a/c! I called Norris Air because of the positive experience I had with their repair visit five years ago. Jennifer was great on the phone, cheerful and helpful. She said she’d have a repairman out as soon as she could, either Wednesday or Thursday. I got a call from Jennifer this morning, cheerful and helpful, again, telling me that Rodney would be at my place in 15 to 20 minutes.
Rodney was great! He immediately went to work on the a/c unit and determined that the motor was failing. He told me the cost of the replacement would be more than $500.00. He noticed my gasp! He looked back at his ammeter and noticed that while the reading was over the maximum, it was not a reading that meant immediate failure. He offered that he would change the motor now, or, I could wait until it failed and then it could be replaced. He stated the motor could last a week, a month, or who knows how long, but when it died, I’d have no cool air and a resultant unbearable home to live in. I determined that since I have an Arizona Room with its own a/c, I could move into it when my main a/c motor died and then call Norris Air for the replacement of the motor.
Why am I writing? I’m applauding the honesty I witnessed in Rodney and his employer, Norris Air. I could have easily been railroaded into purchasing a new motor immediately, but I was given an option. What integrity! Again, I witnessed that I had found a company and a serviceman who were more interested in doing what was right for me than doing what was more profitable for them. Companies like this flourish because of customer goodwill! Thanks, Rodney and Norris Air!”Yelp
“We were extremely satisfied with the promptness of our appointment and the courtesy extended by both the office personnel and the serviceman.
We would definitely recommend Norris Air for any A/C or heating needs. They also offer an excellent and inexpensive twice a year service plan to meet customer needs.”Gary & Rona B
This summer they replaced our air conditioner, installers were fast and clean, left the house as it was found.
Noticed some noise 2 days later, called the office and within 30 minutes they were at the house.
Great service no complaints.”Duri & Rosemary A
“I have a maintenance contract with Norris Air Inc. They come twice a year and check my air conditioner and heating pump. One time I was low on cool air, so they had to come out and repair something. They came out right away, so that was fine.
I have a couple of dogs that bark and they’re real congenial with them. They’re fine with me also. They explain what they do and that’s all I can ask for. They put in my air conditioner, which I’m satisfied with, and I’m satisfied when they come out and do maintenance as well.”Majorie F.