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Our home air conditioning system stopped working about two weeks ago during very hot Phoenix weather. We called Norris Air and within two hours Norris Air sent their technician, Dan. He investigated thoroughly, starting with our inside thermostat and then climbed up our roof where he spent about an hour looking at and testing every part of our rooftop equipment. He diagnosed what the problem was and replaced several parts. He then returned inside and tested the system. It now worked and has continued to work well ever since. The cost of this service was more than fair and reasonable. We are very satisfied with Norris Air's quick and professional response and service. Plus, Dan was terrific in figuring out the problem and solving it.
“I was so pleased to do business with you personally. Everything we discussed transpired. Your two men, Victor and Kevin, arrived on time and fully prepared. They introduced themselves and began the project. At all times they were courteous and very professional. Between you and your workmen it was a very satisfying experience.
By the way we are sitting very comfortably at 79 degrees!
“We hired Norris Air to replace our old ac. The crew they sent to do the work were very professional, clean and polite. They had to cut two new vents in the living room, before they started they covered the furniture. After the work was complete they not only cleaned outside but took the covers off the furniture and used a vacuum. My husband and I were impressed with the work from this company, have recommended them to friends.”
“My husband and I experienced an Arizona resident’s worst nightmare during the summer – our central air unit died at 11:30 pm on a Saturday evening. We called Norris Air at 8:00 am Sunday morning and someone answered the phone!! This person contacted their “on call” representative who called us within 10 minutes and was in our home in LESS THAN AN HOUR! “Jimmy” thoroughly checked over our air conditioner, recharged it, and taking everything into consideration, thoroughly explained our options. We determined replacement of the unit was our best option. Jimmy coordinated the purchase, delivery & installation of the new unit which arrived the next morning (Monday) at 8:30 am. The three man installation crew took care of everything including running new ducting. By 12:30 pm everything was done, finished extremely well, cleaned up and the crew left. We are so satisfied with their service we want to highly recommend Norris Air, Mesa, AZ for your air conditioning needs! We have dealt with this company since October, 2006, and have ALWAYS received prompt, courteous and highly professional service. But this last experience was so incredible we had write this recommendation!”
“To Whom it may Concern: I was extremely pleased with all personnel involved in the inspection of my old unit, the report he gave and the information in selling me the new unit.
I am also very pleased with the installers. They were polite, respectful, and very competent. They answered all my questions and did everything they could to make the change over easy for me.
I can highly recommend your company to anyone and am glad to serve as a reference for all of the people involved from my initial call for service to the final inspection.”
“I have used Norris for my air-conditioning needs and service for over 20 years. They have always responded in a timely manner.
Last Sunday night my A/C stopped running and after calling Norris we made arrangements for them to come out the next day.
Everyone I dealt with was knowledgeable and courteous. Dave Jr. explained my options and Mike brought out a portable A/C to help keep my place a little cooler until my unit could be installed the next morning. Early the next morning two technicians arrived and by noon my new A/C was installed and my place was cool again.”
“I am writing to commend the team of Norris Air for their excellent work at the sales and installation of our Mitsubishi Split-System. In particular, I want to mention to you the employees who gave exceptional service.
Corey Davila made a wonderful impression on my wife and me; he was knowledgeable of HVAC systems in general and knew the Mitsubishi product inside and out. He answered our questions and had brochures full of tech-specs to leave with us….a very professional presentation. His price was right also!
On the day of installation, John and Brandon arrived a little after 8AM. These two worked over 12 hours to complete the installation and left our house after 8:30 PM. They did exemplary work! Their teamwork was superb, as was their craftsmanship. They never left the job site, and given the task, took very few breaks. There was much prep work to be done; wiring in attic the entire length of the house, trench to dig to install conduit for the line-set, and conduits on the outside of the house at the breaker-box (east) and compressor/condenser (west) side of the house, and of course, the install of the fan unit inside. Tough, exhausting work on a day of 100+ degrees temperature ….I can’t complement their work highly enough!
Today, Rick arrived and installed the line-set cover that had to be ordered (original was too small). In true fashion, he arrived on time, introduced himself, as all did, and set to work. His work was also superb.
In all, your team did a fantastic job! My wife and I are very happy with our new split-system and we’re grateful for the excellent customer service we’ve received from the office personnel we spoke with on the phone to the above mentioned sales and installation technicians who have “done you proud”!”
“Nathan, the service tech, was knowledgeable, professional and exercised incredible people-skills. He was patient listening to all my questions and quite informative. It was obvious he loves the type of work he does and his customer service skills are off the charts.
In today’s competitive marketplace, the one remaining way to distinguish your company from others is thru excellent customer service. Nathan intuitively understands this without spending four years obtaining a degree in Supply Chain Management.
Employees with this exemplary work ethic are a rare commodity. I truly hope Norris Air is aware of his dedication and the positive image he leaves customers with, not just cold air coming out of the vents.”
“On May 20th I was quoted a price & it was completely installed on May 21st. Richard and his crew were the best! I was really worried about the install but I found the right company for the job. Mobile homes are very different than regular homes when it comes to replacing your A/C system.”
“Norris Air was professional, courteous, and a pleasure to work with from start to finish. I felt that their HVAC professionals had my best interest in mind when it came to the decision of a simple unit or replacing the entire unit. They helped me weigh the pros and cons of both options and the short-term cared for and loved by this company and I am truly thankful. When the actual service repair was done, they tirelessly worked to get my new unit up and running. I was thrilled with my decision to use Norris Air. They have been simply fantastic and I am truly thankful.”
“I cannot say enough good things about Norris Air! I will never use another company. Kudos to the men who worked yesterday from 8:00AM till 6:30PM installing my new unit. On a scale of 1 – 10, Norris Air and their employees, including the office staff, each rate at least a 15! Thank you, Norris Air!”
“Recently, my sister-in-law had some A/C problems on Saturday, July 5th…a holiday weekend.
I called her homeowner’s warranty service company and the A/C repair company couldn’t come to help her until at least Wednesday of the following week; and that was considered their emergency service!
I called Norris Air and connected with Rodney. He called me right away, explained that he had another service call in front of me. I explained our situation and he gave me some suggestions like changing the filter, etc. to see if I could solve the problem myself. Although he had several calls, he stayed in touch with me throughout the day. When he arrived around 3:00pm on Saturday, he was able to determine quickly that we needed some coolant added to our system. He did that and my sister-in-law was enjoying her A/C a little while later.
I just wanted to let you know that your service was amazing! Rodney is truly an asset to your company. He was polite, courteous, kept everything clean, and was able to resolve our issue quickly and efficiently.
In a time when “service” doesn’t mean what it used to, your company provided exceptional service.
“I called Norris Air again because I had such a positive experience upon their visit five years ago to repair my “dead” air conditioner. I was told the compressor needed replacement. It was just a few days out of the guarantee period and I could see me incurring a huge expense. The repairman called the owner and he/she said they’d treat the repair as if it was still under warranty. All I had to pay was the cost of the service call. Needless to say, I was most impressed with their honesty and integrity!
Wednesday, May 28, I was working around the a/c unit and heard a horrible screeching sound coming from the fan area. I figured, duh, something was going wrong with my a/c! I called Norris Air because of the positive experience I had with their repair visit five years ago. Jennifer was great on the phone, cheerful and helpful. She said she’d have a repairman out as soon as she could, either Wednesday or Thursday. I got a call from Jennifer this morning, cheerful and helpful, again, telling me that Rodney would be at my place in 15 to 20 minutes.
Rodney was great! He immediately went to work on the a/c unit and determined that the motor was failing. He told me the cost of the replacement would be more than $500.00. He noticed my gasp! He looked back at his ammeter and noticed that while the reading was over the maximum, it was not a reading that meant immediate failure. He offered that he would change the motor now, or, I could wait until it failed and then it could be replaced. He stated the motor could last a week, a month, or who knows how long, but when it died, I’d have no cool air and a resultant unbearable home to live in. I determined that since I have an Arizona Room with its own a/c, I could move into it when my main a/c motor died and then call Norris Air for the replacement of the motor.
Why am I writing? I’m applauding the honesty I witnessed in Rodney and his employer, Norris Air. I could have easily been railroaded into purchasing a new motor immediately, but I was given an option. What integrity! Again, I witnessed that I had found a company and a serviceman who were more interested in doing what was right for me than doing what was more profitable for them. Companies like this flourish because of customer goodwill! Thanks, Rodney and Norris Air!”
“We were extremely satisfied with the promptness of our appointment and the courtesy extended by both the office personnel and the serviceman.
We would definitely recommend Norris Air for any A/C or heating needs. They also offer an excellent and inexpensive twice a year service plan to meet customer needs.”
“We have been using Norris for the last 10 years and are completely satisfied .
This summer they replaced our air conditioner, installers were fast and clean, left the house as it was found.
Noticed some noise 2 days later, called the office and within 30 minutes they were at the house.
Great service no complaints.”
“The company changed out the entire heating & air conditioning as well as all the under floor vents and hauled away all the old units to include a swamp cooler and did this all in one day. They arrived at 7:30 AM and left at 4:00 PM and by looking at the site, it was cleaner than when they came.”
“Each time we’ve had to call, we’ve had polite service and prompt service. The service tech calls when he’s on his way to let us know when to expect him and he’s always very helpful in explaining what he’s doing and what the problem is. We are very happy with Norris Air and they have stood behind their products and services.”
“We had Norris Air come out and perform the annual routine maintenance on our heat pump. They arrived when they said they would and got right to work. They checked and cleaned the unit, including the thermostat. They installed a surge protector and a device to minimize the electricity required at start up. They made suggestions on the type of air filter we should us during the summer months as well. All in all we were very happy with the service and will continue to us Norris Air in the future.”
“We have been using Norris Air Inc. for our air conditioning maintenance for the past ten years. Since we’re in Arizona, we LOVE our A/C, so we need maintenance guys who are reliable and reasonably priced. The time between when we call them to when the job is complete has never been more than a day. They give us a date and time and show up exactly on time. If possible, they will even move up the date for us, so we don’t have to wait as long. They are wonderful. They are skilled workers, too. They know what they’re doing and work as fast as they can with no problems. We’ve never had to call them back to fix a job. If you are considering Norris Air Inc, you cannot go wrong with them. Hire them already!”
“I have a maintenance contract with Norris Air Inc. They come twice a year and check my air conditioner and heating pump. One time I was low on cool air, so they had to come out and repair something. They came out right away, so that was fine.
I have a couple of dogs that bark and they’re real congenial with them. They’re fine with me also. They explain what they do and that’s all I can ask for. They put in my air conditioner, which I’m satisfied with, and I’m satisfied when they come out and do maintenance as well.”
“You are very fortunate to have such great employees, from the office girls to the installers. John and Leonard worked a very long, hard day and didn’t leave anything undone or messy. I was amazed at the condition they left our house and yard……..just as good as it was when they came, if not better. It was a very pleasant experience.”